Contact information
At Braba Store, transparency and customer support are our top priorities.
We want you to feel confident and secure when shopping with us.
Below you will find all the official channels you can use to contact our team whenever you need assistance.
Email Support
For any questions, order updates, returns, product information, or general assistance, you can reach us through our dedicated support email:
Our support team monitors messages daily and responds as quickly as possible.
Most inquiries are answered within 24 to 48 business hours.
Phone Support
If you prefer direct communication, you can also contact us by phone:
+55 11 5847-5624
This channel can be used for urgent issues, order clarifications, or help navigating the purchase process.
Chat Suport
You can also contact the store`s chat and speak directly with us; our hours of opereration are from 8 AM to 5 PM
When to Contact Us
You can contact us for:
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Questions about orders or shipping
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Tracking information
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Product details
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Exchanges and returns
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Payment or checkout issues
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Any other assistance regarding your shopping experience
We're always here to help and to ensure your experience at Braba Store is smooth, safe, and satisfying.
Physical address: 49.767.435/0001-55, Rua Álvaro Borges dos Reis, 247, São Paulo SP, 08474-300, Brasil