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Frequently asked questions
What is the return policy?
You can request a refund within 14 days after receiving your product if it arrives damaged or missing parts.
Please provide photos or videos as proof.
Once approved, a full refund will be issued within 5 business days, and you may keep the product.
To request, contact us via store chat or email with your order number.
How can I pay for my order and is it secure?
At Braba Store, we offer multiple payment methods for your convenience: Credit cards (all major brands), and bank slips.
All transactions are processed in a secure, SSL-encrypted environment, ensuring your data remains private.
We also use fraud protection and security verification systems, so you can shop with confidence and peace of mind.
How can I track my order?
Yes! Once your order is shipped, you will receive a tracking code via email. You can use this code to monitor your package and see its delivery status at any time.
Tracking allows you to know exactly where your order is and an estimated delivery date, so you can plan accordingly. If you have any questions or encounter any issues while tracking, our customer support team is ready to help through the store chat or email.
How can I contact Braba Store?
You can contact Braba Store by email at brabaustore@gmail.com, through the store's chat where you can speak directly with a support agent (our hours are 8 AM to 5 PM), or by phone at +55 11958475624. We are ready to help with any questions or problems!
How much does shipping cost?
All orders include free shipping, regardless of order value or size. There are no additional charges for separate shipments of products from the same order.
In most cases, there are no customs fees or import taxes. If additional fees are applied by the destination country, the customer will be informed and Braba Store will provide support for resolution.
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