Refund Policy
🛍️ Refund Policy – Braba Store
At Braba Store, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase due to specific issues, our refund policy is outlined below.
1. Refund Request Deadline
Customers can request a refund within 15 days after the product's arrival. After this period, refund requests will not be accepted.
2. Refund Conditions
A refund will be granted in the following situations:
If the product arrives damaged.
If the product is missing any parts.
To qualify for a refund, the customer must provide proof (photos or videos) showing the item's condition upon arrival and submit the request within the 15-day deadline.
If all conditions are met, the full amount will be refunded within 1 to 3 days, and the customer may keep the product.
3. How to Request a Refund
Refunds can be requested through the following channels:
Official store chat – Speak directly with one of our support agents.
Email – Send a request to [your email], including the order number and the required proof.
4. Processing Time
Once the refund request is reviewed and approved, it will be processed within 1 to 5 business days, depending on the payment method used. The customer will receive a full refund and may keep the product.
If you have any questions or need further assistance, our team is ready to help!